Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it — unused and in its original, unopened packaging. You'll also need your receipt or proof of purchase.

To start a return, please contact us at help@hamptonandcole.co.uk. If your return is accepted, we'll send you further instructions on how to send your package back to us. Items returned without prior authorisation will not be accepted, and the customer will be liable for all associated costs.

You can always contact us with any return query at help@hamptonandcole.co.uk.

Damaged or Incorrect Items Please inspect your order upon delivery. If an item arrives damaged or incorrect, please contact us within 24 hours with your order number and clear photographic evidence. Once verified, we will arrange a replacement or full refund at no additional cost to you.

Exceptions — Non-Returnable Items For hygiene and safety reasons, certain items cannot be returned. These include personal care goods (such as soaps, bath products, and grooming items), perishable goods, custom or personalised products, sale items, and gift cards. Please get in touch if you have a question about a specific item.

Exchanges We don't offer direct exchanges, but we're happy to help. Simply return your item and place a new order — we'll process your refund as quickly as possible.

Refunds Once we've received and inspected your return, we'll notify you of the outcome. If approved, your refund will be issued to your original payment method within 10 business days. Please allow additional time for your bank to process the payment. If more than 15 business days have passed since approval, please contact us at help@hamptonandcole.co.uk.